Refund policy

Refund & Return Policy

At 4strel, every product goes through a strict quality check before shipping. However, if you receive a damaged, defective, or incorrect item, we’re here to help.

 

Replacement Only

We currently offer replacements only — no refunds are provided under any circumstances.

Unboxing Video Requirement

To process any claim, a complete unboxing video is mandatory.

 

• The video must clearly show the package being opened for the first time.
• Claims without an unboxing video will not be accepted.

Eligibility for Replacement

 

Your replacement request will be approved only if:

 

1. The product is defective, damaged, or incorrect.
   (camera covering/uncovered not considered as defective) 
2. You contact us within 48 hours of delivery.
3. You provide the unboxing video as proof.

How to Request a Replacement

 

• Email us at 4strel.co@gmail.com or DM us on Instagram @4strelofficial with your order details and video proof.
• Once verified, we’ll arrange a replacement for you as soon as possible.

Note

 

• No replacement for change of mind or wrong model selection.
• Shipping costs are non-refundable.

At 4strel, we’re committed to delivering products that go beyond the ordinary — and we appreciate your understanding and cooperation in keeping the process smooth and transparent.