Refund policy


Refund & Return Policy


At 4strel, every product goes through a strict quality check before shipping. However, if you receive a damaged, defective, or incorrect item, we’re here to help.

 


Replacement Only


We currently offer replacements only — no refunds are provided under any circumstances.


Unboxing Video Requirement


To process any claim, a complete unboxing video is mandatory.

 


  • The video must clearly show the package being opened for the first time.
  • Claims without an unboxing video will not be accepted.


Eligibility for Replacement

 


Your replacement request will be approved only if:

 


  1. The product is defective, damaged, or incorrect.
    (camera covering/uncovered not considered as defective) 
  2. You contact us within 48 hours of delivery.
  3. You provide the unboxing video as proof.


How to Request a Replacement

 



  • Email us at 4strel.co@gmail.com or DM us on Instagram @4strelofficial with your order details and video proof.
  • Once verified, we’ll arrange a replacement for you as soon as possible.


Note

 



  • No replacement for change of mind or wrong model selection.
  • Shipping costs are non-refundable.



At 4strel, we’re committed to delivering products that go beyond the ordinary — and we appreciate your understanding and cooperation in keeping the process smooth and transparent.