Refund policy
Refund & Return Policy
At 4strel, every product goes through a strict quality check before shipping. However, if you receive a damaged, defective, or incorrect item, we’re here to help.
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Replacement Only
We currently offer replacements only — no refunds are provided under any circumstances.
Unboxing Video Requirement
To process any claim, a complete unboxing video is mandatory.
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- The video must clearly show the package being opened for the first time.
- Claims without an unboxing video will not be accepted.
Eligibility for Replacement
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Your replacement request will be approved only if:
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- The product is defective, damaged, or incorrect.
(camera covering/uncovered not considered as defective)Â - You contact us within 48 hours of delivery.
- You provide the unboxing video as proof.
How to Request a Replacement
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- Email us at 4strel.co@gmail.com or DM us on Instagram @4strelofficial with your order details and video proof.
- Once verified, we’ll arrange a replacement for you as soon as possible.
Note
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- No replacement for change of mind or wrong model selection.
- Shipping costs are non-refundable.
At 4strel, we’re committed to delivering products that go beyond the ordinary — and we appreciate your understanding and cooperation in keeping the process smooth and transparent.